Account Manager
Account Manager

Account Manager

The account manager oversees and addresses all customers’ needs by providing accurate, professional service before and after the point of sale, ensuring customer satisfaction.

The account manager should be a tech-savvy professional, able to explain technical details and requirements to a technical, and non-technical audience.

Ultimately, the account manager will provide technical, product, and business knowledge to support the sales process and strengthen customer relationships.

Account Manager Responsibilities

  • Address all customers’ needs from A to Z in order to ensure full customer satisfaction
  • Provide technical support for customers to support pre-sales and post-sales processes
  • Serving as a single point of communication between customers and internal team members
  • Address all product-related queries on time
  • Train customers to use products successfully
  • Give developers with clients’ feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce support costs
  • Analyze customers’ needs and recommend upgrades or additional features to meet their requirements
  • Communicate with the sales department to win new business and increase sales
  • Build best practices
  • Keep track of key metrics and providing regular reports of progress on account/s

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