Editing, Disabling, or Deleting a User

An Account owner can edit/disable/delete users at either the Account or Organization level. An Organization owner can edit/disable/delete users of his Organization only.

To edit, disable or delete a user:

  1. Click Account in the left pane.
  2. In the right pane, click the Users tab.
  3. Hover your mouse pointer over the line of the user you wish to modify. Several icons appear to the left of the user’s Name.
  4. Select the icon corresponding to the action you wish to take:

Edit user settings. Click this icon and edit the settings in the Edit User Properties window that appears. You can change the user description, time zone, language, password, and role.


Indicates the user has a valid password. Click this icon to change the existing password. 

Note that the logged-in user can change his own password, as described in Changing your own password.

Indicates the user password has expired. Click this icon to define a new password.

Deactivate the user. A deactivated user does not receive threshold alerts and cannot access the UI, but is not deleted from the database.


Activate a deactivated user.

Delete the user from the database.