Utilities are typically slow to adopt new technologies. The underlying reason for this is justified and understandable: utilities are critical and new technology inherently includes an element of risk. Resilience for critical, aging infrastructure is the goal through digitalization.

Environmental fluctuation has the power to devastate lives with critical infrastructure struggling to provide continuous services such as the quality of water under the duress of extreme weather and challenge public health & safety of population.

Governments are putting in place regulations and compliance to critical infrastructure companies. These are highlighted through more demand of reporting, insights and cyber secure compliances. Therefore, intelligible data and smart reporting through AI are a necessity.

It becomes increasingly difficult and costly to sustain infrastructure and public safety unless the system itself becomes sustainable, secure and resilient.